Terms and Conditions — Lucky Star

These Terms and Conditions govern your use of the Lucky Star platform and all associated services. By registering an account, depositing funds or using any service, you confirm that you have read and accept these terms in their entirety. If you do not agree with any provision described in this document, you must not use the platform.

Definitions

The following terms are used throughout this document with the specific meanings indicated below. Understanding these definitions ensures clarity when reading the subsequent sections of these terms and conditions.

Eligibility

To use the platform, you must be at least eighteen years of age at the time of registration. If the minimum legal age for online gaming in your jurisdiction exceeds eighteen, that higher limit applies to your account. Moreover, you must not reside in a jurisdiction where online gaming is prohibited by local law. It is your sole responsibility to verify the legality of accessing the platform from your current location.

The platform enforces a strict one-account-per-person policy across all services. Only one account is permitted per individual, household, IP address, email address and payment method. As a result, any attempt to create multiple accounts results in the immediate closure of all associated accounts and potential forfeiture of funds.

Employees of the Operator, its affiliated companies and software providers may not maintain active player accounts on the platform. Furthermore, direct family members of these employees are also excluded from registration and participation in any gaming activities.

Account Registration

You must provide accurate, complete and current personal information during the registration process. This includes your legal name, date of birth, email address, phone number, residential address and preferred currency. Providing false or incomplete information constitutes a violation of these terms. Therefore, such violations may result in the immediate termination of your account and forfeiture of any remaining balance.

Your account credentials are personal and strictly confidential at all times. You are solely responsible for maintaining the security of your login details and preventing unauthorised access. Moreover, any activity performed through your account is considered authorised by you regardless of who initiated the action. If you suspect unauthorised access, notify the customer support team immediately through live chat or email.

The Operator reserves the right to reject registrations or close accounts at its sole discretion. In particular, this applies when there are reasonable grounds to suspect a violation of these terms or fraudulent activity on the account.

Identity Verification

The platform operates a risk-based KYC framework with three levels of verification to comply with regulatory requirements. The first level is Simplified Due Diligence for basic account functions. The second level is Customer Due Diligence for standard operations. The third level is Enhanced Due Diligence for higher-risk activities and larger transactions.

Standard verification requires a government-issued photo identification document and a recent proof of residential address. For enhanced verification, the team may additionally request proof of source of funds documentation. All documents must be legible, unaltered and currently valid at the time of submission to be accepted.

The Operator completes standard verification within one to three business days after document submission. Until this process is complete, withdrawals and certain account features may remain restricted. Furthermore, failure to provide the requested documents within the specified timeframe may result in the suspension or closure of the account.

Deposits

All deposits must originate from a payment method that is registered in your own name on the platform. Third-party deposits from accounts or methods belonging to other individuals are strictly prohibited. The minimum deposit amount is equivalent to 10 EUR in the currency selected for your account. UPI, PhonePe and cryptocurrency deposits process instantly, while bank transfers may take one to three business days.

Deposited funds must be wagered at least one time before you can submit a withdrawal request. This requirement prevents deposit-and-withdraw abuse and applies to all payment methods equally. Moreover, deposits exceeding the equivalent of 50,000 EUR in a single day require additional source of funds documentation before processing.

The Operator reserves the right to reject or reverse any deposit that raises suspicion of irregular activity. In particular, this measure applies when the system detects indicators of fraud, money laundering or other prohibited financial activity associated with the transaction.

Withdrawals

The system processes withdrawals using the same method as your most recent deposit whenever technically possible. If the original deposit method does not support withdrawals, the Operator uses the next available method registered on your account. The minimum withdrawal amount is equivalent to 20 EUR in your selected account currency.

The maximum monthly withdrawal limit is equivalent to $50,000 combining all payment methods across the calendar month. However, progressive jackpot winnings are exempt from this monthly limit and are processed separately. Winnings that exceed the monthly cap are disbursed in instalments during subsequent months until the full amount is paid.

Electronic wallets and cryptocurrency withdrawals are generally credited on the same business day after approval. On the other hand, bank transfers may take up to three business days to arrive in your account. The Operator may conduct additional verification checks on any withdrawal request before releasing the funds.

Bonus Terms

All bonuses and promotional offers are subject to specific terms published at the time of activation on the platform. The general conditions described below apply unless the individual promotional offer states otherwise. Members should read the complete terms of each bonus before claiming it.

The standard wagering requirement is forty times the combined bonus and deposit amount for casino bonuses. Free spin winnings carry the same wagering requirement as standard bonus funds. Regarding game contribution rates, slots contribute one hundred percent and live casino games contribute ten percent toward wagering requirements. Sports betting wagers do not contribute when using bonus funds.

The maximum bet allowed while a bonus is active on your account is equivalent to $25 per round or wager. Exceeding this limit may result in the loss of the bonus and all associated winnings earned during the bonus period. Moreover, all bonuses expire five days after activation if the wagering requirements remain incomplete. Only one bonus can be active on your account at any given time.

Bonuses are non-transferable between accounts and hold no cash value until the wagering requirements are fully completed. The Operator may modify or withdraw any promotion at any time without prior notice. However, such changes apply only to future claims and do not affect bonuses already activated on member accounts.

Game Rules and Fair Play

All electronic games on the platform use Random Number Generators that are independently certified by accredited testing laboratories. Game outcomes are final once the server confirms and records the result. In case of any discrepancy between the display on your screen and the server record, the server record prevails as the definitive outcome.

The Operator may void bets and reverse winnings in the event of technical malfunctions, software errors or detectable irregularities. Members must not exploit bugs, glitches or errors in any game on the platform. Therefore, any member who deliberately exploits a technical defect may lose their account access and all associated funds.

Collusion between players, the use of bots or automated software and card-counting assistance tools are all strictly prohibited activities. The platform employs sophisticated monitoring systems to detect irregular patterns and suspicious behaviour across all games. As a result, violations of fair play rules result in the immediate closure of the offending account.

Responsible Gambling

The Operator provides comprehensive responsible gambling tools including deposit limits, loss limits and wager limits for all members. Additionally, the platform offers session time limits, reality alerts, cool-off periods and self-exclusion options through the account settings. Detailed information about each tool and how to activate it is available on the dedicated Responsible Gambling page.

However, the Operator does not guarantee that these tools will prevent all harm related to gambling activity. Members bear the ultimate responsibility for managing their own gaming behaviour and spending decisions. Furthermore, members should seek external professional support when they feel that their gaming habits have become difficult to control.

Intellectual Property

All content on the platform belongs to the Operator or its respective licensors and content providers. This includes text, graphics, logos, software, audio elements and visual designs displayed across the website and mobile applications. Moreover, intellectual property laws in applicable jurisdictions protect all of these materials from unauthorised use. Members may not copy, reproduce or distribute any platform content without prior written authorisation from the Operator.

Using the platform for personal entertainment purposes does not grant any intellectual property rights to members. Screenshots and game recordings are permitted solely for personal use and may not be distributed commercially or published without the express consent of the Operator.

Prohibited Conduct

The following activities constitute a material violation of these Terms and Conditions. Engaging in any of these activities may result in account suspension, permanent termination and potential legal action depending on the severity of the violation.

• Multiple accounts: Operating more than one account or allowing another person to use your account credentials.
• False information: Providing incomplete, inaccurate or deliberately misleading personal details during registration or verification.
• Restricted jurisdiction: Accessing and using the platform from a location where online gaming is illegal under local law.
• VPN or proxy usage: Using services to disguise your real geographic location to circumvent access restrictions.
• Illicit funds: Depositing money from illegal activities or using stolen payment methods for transactions.
• Bug exploitation: Deliberately exploiting software errors or glitches for personal financial benefit.
• Bots and scripts: Using automated software or scripts to interact with any platform service or game.
• Collusion and fraud: Participating in any coordinated criminal or deceptive activity with other players.
• Promotion abuse: Exploiting promotional offers through multiple accounts or coordinated action with others.
• Staff harassment: Threatening or verbally abusing support team members through any communication channel.

Violations of these rules may result in immediate suspension or permanent termination of the offending account. Moreover, the Operator may withhold the remaining account balance and report the activity to relevant authorities when the circumstances warrant such action.

Limitation of Liability

The platform is provided on an as-is and as-available basis without any warranties of any kind. The Operator does not guarantee uninterrupted or error-free service at all times. To the maximum extent permitted by applicable law, the Operator excludes liability for direct, indirect or consequential damages arising from the use of the platform and its services.

Furthermore, the Operator is not responsible for interruptions caused by factors outside its reasonable control. This includes internet connectivity problems, hardware failures, natural disasters and actions by third-party service providers. Members acknowledge that gaming involves inherent financial risk in every session. Therefore, losses from normal gaming activity do not give rise to any claims against the Operator.

Inactive Accounts

An account is classified as inactive after twelve consecutive months without any login, deposit, withdrawal or wagering activity. The system deducts a monthly administrative fee of 10 EUR or equivalent from the remaining balance of inactive accounts. The Operator notifies members by email before applying the inactive classification to their account.

To prevent these charges, simply log in to your account or perform any activity before the twelve-month threshold is reached. Moreover, if your account balance reaches zero due to inactivity fees, the system closes the account automatically. You may contact customer support to discuss reactivation options if your account has been closed due to prolonged inactivity.

Dispute Resolution

Any dispute or complaint must first be raised with the customer support team through live chat or email at [email protected]. The team investigates all complaints thoroughly and provides a formal written response within fourteen business days. If the dispute remains unresolved after the internal review process, you may escalate the matter to the Curacao gaming licensing authority for external adjudication.

The Operator maintains detailed records of all transactions, gaming activity and communications with members. As a result, these records facilitate the fair and transparent resolution of any dispute that arises during your use of the platform services.

Governing Law and Severability

These terms are governed by the laws of the jurisdiction of the Operator’s gaming licence issued by the Curacao authorities. Legal proceedings related to these terms are filed exclusively before the competent courts of that jurisdiction. However, mandatory consumer protection laws of your country of residence may apply in addition to these governing provisions.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, it is severed from the remaining terms without affecting their validity. In its place, a valid provision with equivalent commercial intent replaces the severed clause to maintain the overall purpose of the agreement.

Modifications

The Operator may modify these Terms and Conditions at any time to reflect changes in business practices, regulations or platform features. Substantial changes are communicated with at least fourteen days advance notice through email or platform announcements. Continued use of the platform after the effective date of any change constitutes your acceptance of the updated terms.

Therefore, members who do not agree with the modified terms should close their account and withdraw their remaining balance before the effective date. The current version of these terms is always available on the platform for your reference. Moreover, the Operator maintains an archive of previous versions upon request for transparency purposes.

Contact Information

For enquiries about these terms, contact the customer support team through live chat on the platform or by email at [email protected]. The team operates twenty-four hours a day and responds to all enquiries within one business day. Additionally, you can reach the support team by phone at +1(123) 456-75-90 during operating hours for urgent matters.